The way the application works is after installation, a user ID and password are generated by the program. Please see the following article here on how to get past this.TeamViewer QuickSupport is one of a few different applications produced by the same company that allow you to receive remote technical support on your PC. Therefore you will need to follow a different path to retrieve the debug using TeamViewer. One of the biggest user-facing changes is removing access to the 'Android/data' folder, blocking all apps (including file managers) from accessing any data within it.

This is because Google made some big changes to the Scoped Storage functionality that it began to implement with Android 10. Drag and drop the debug file from the right to the left side of the screen.įor Android 11 devices, however, the steps above do not work. The debug file is usually compressed and label, companyname_username…., as seen belowĩ.Select the External Storage file folder.From your computer on the left, select a location where you will save your debug file The left side displays your computer interface, and the right side displays the User’s mobile device interface.ħ. The screen below will be presented when the connection is established, then select File transferĦ. A connection request will then be sent to the mobile user and they need to select Allow,ĥ. Insert the ID on the Partner ID space (i), select Remote control (ii) and click on connect (iii)Ĥ. And request that the User launches their TeamViewer QuickSupport app on their mobile devices and give you their TeamViewer IDģ. Launch your team viewer app on your computerĢ. How to install Teamviewer Quicksupport on my deviceġ. The user must first install a Teamviewer Quicksupport app on their Skynamo devices. remotely from the Users mobile device to our computers using TeamViewer.

This article elaborates on a option of getting a debug file, i.e.

However, this is not always possible, because the file might be too big (>25MB on Gmail and >10MB on other emails), email blocks/delays. The links below contain articles that give steps on how a user can send a debug email from android and iOS devices to the support team. A debug file is primarily sent via email,

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